Building Strong Client Relationships: Strategies for Attorneys
CLE WEBINAR

Building Strong Client Relationships: Strategies for Attorneys

Tuesday, July 11, 2023

 | 1 1 PM CT • 11 AM PT • 2 PM ET

A failure to communicate is the number one grievance cited in bar complaints across the country. But with the use of email and text messaging, attorneys are more responsive than they’ve ever been. So, what gives?
 

In this CLE session, we will present an overview of client communication basics, including intake, duties owed to your client, and how technology can help you foster a stronger client relationship. We will also cover common pitfalls that attorneys experience and how you can take steps to avoid landing in questionable, ethical situations.
 

Join practicing attorney Jordan Turk and Smokeball’s Chelsey Lambert for this free CLE webinar.* They’ll share how you can forge stronger relationships with your clients whilst ensuring full compliance with your state bar. 

In this free CLE webinar, you’ll learn:

  • Ways to prevent or mitigate common grievances filed against attorneys
  • How you can use legal technology to make clients happier
  • Develop strategies for handling difficult clients and situations
  • How to handle billing disputes with clients

Duration: 60 minutes

This webinar is eligible for CLE credit in multiple jurisdictions.* 

Register for the webinar

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  • 77 days
  • 05 hours
  • 40 minutes
  • 16 seconds

CLE Information

This program is eligible for 1 hour of CLE credit in 60-minute states, and 50 minutes of CLE credit in 50-minute states. Credit hours are estimated and are subject to each state’s approval and credit rounding rules. CLE credit has been applied for in the following states: AL, AK, AZ, AR, CA, CO, CT, FL, GA, IL, IA, MN, MO, NE, NH, NJ, NM, NY, NC, OH, OK, OR, PA, TN, TX, UT, VT, WA, WV, WI, and WY. For states not listed above, you may still apply for reciprocity CLE credit if applicable.

How to Receive CLE Credit:

To be eligible for CLE credit for this webinar, you must attend the entire LIVE duration of this webinar and participate in the polls. Note, partial CLE credit for this course is not available.

You cannot watch the program in a group if you wish to earn CLE credit. If you do choose to watch the event in a group, ensure that you are also logged in on your own personal device, under your log-in credentials, as we will need proof of your attendance (though it is highly recommended that you view the event from your own personal device).

If you have met the participation requirements, you will receive a personalized CLE affidavit from  for the program at which you attended at least one session to completion. Please check your spam or junk folders as these emails often end up there. Please note you will fill out one affidavit for the full event. Once you complete the affidavit, you will be able to download your certificate(s) of attendance and they will be emailed to you as well from .

Featured Presenters

Emma Raimi-Zlatic

Jordan Turk

LEGAL TECHNOLOGY ADVISOR
Jordan Turk is a practicing attorney in Texas, and is also the Legal Technology Advisor at Smokeball. Her family law expertise includes appeals, pre and postnuptial agreements, as well as complex property division and highly contentious custody cases. In addition, Jordan has given CLEs across the country on topics ranging from client relationships to proper trust account management. Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies. She then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston, Jordan discovered the world of legal technology which ultimately brought her to Smokeball. Jordan has authored and co-authored many articles that you can find in various state bar publications and around the internet. Passionate about giving back to her community, Jordan makes a point of taking pro bono cases whenever possible.
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Chelsey Lambert

VP OF PARTNERSHIPS AT SMOKEBALL

A passionate marketing and business development specialist Chelsey has dedicated her career to serving legal technology providers. Her over fourteen-year tenure includes an impressive track record of executing programs as a leader in sales, marketing, operations and product development. During which time she also served as a Practice Management Advisor for the Chicago Bar Association, authored the 2017 Legal Technology Buyers Guide, Co-Authored the Legal Operations Field Guide series while garnering praise as a nationally renowned legal technology speaker and ABA TECHSHOW faculty member.  
 
To accelerate growth within the legal vertical, Chelsey Lambert joined forces with her Legal Tech Media Group (LTMG) Co-Founder, Cathy Kenton. Her focus as Chief Tactical Officer is to oversee the successful execution of all marketing and sales projects for clients. An Enterprise HubSpot Marketing and Sales Certified Agency Professional her experience implementing automation, workflows and sales optimization programs delivers consistent results and ROI for LTMG clients.

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